DELIVERIES and RETURNS
Deliveries
HOW MUCH DOES DELIVERY COST?
We offer standard worldwide delivery free on all orders, which means that you can order beautiful, British-made clothing without worrying about onerous delivery costs.
We do also offer express delivery, which is £6.00 for UK-based customers and £10.00 for our customers based outside the UK. We offer same-day delivery in London Zones 1-2 for £15.00.
HOW LONG DOES DELIVERY TAKE?
(ordered before 2pm GMT Mon-Fri)
(ordered after 2pm GMT )
(ordered before 2pm GMT Mon-Fri)
(ordered before 2pm GMT )
(ordered after 2pm GMT )
ARE IMPORT TAXES INCLUDED IN MY ORDER?
All import taxes and charges are the responsibility of the customer.
Returns
HOW MUCH DO RETURNS COST?
Returns are free in the EU. All returns from outside of the EU are made at the customer's expense.
HOW LONG DO I HAVE TO RETURN AN ITEM?
You must alert us of your return or exchange within 14 days of receiving your order, and you have 28 days (from the day you received your order) to return your item to us.
HOW DO I DO A RETURN OR EXCHANGE?
Please follow these steps:
- 1.Fill in this returns form and post your item(s) at your local Post Office using the prepaid label provided with your invoice (if you haven't received a prepaid label then please contact us). Please note that free returns are only available in the EU, any returns from outside the EU should be sent at the customer's expense to the address on the returns form. Please make sure all tags are still attached and that your item(s) is unworn;
- 2.Send an email to customerservice@isabellefox.com alerting us of your return or exchange;
- 3.When we have received your return, we will refund or exchange the item(s) as requested.
HOW LONG DO RETURNS TAKE?
Once received, returns will be dealt with within 3-5 business days, though we always aim to do this faster. Any money that needs to be refunded should be received in your account shortly after, but how long this takes will depend on your bank.